COVID-19 | SAFE NON CONTACT DELIVERY UPDATE | IMPORTANT DELIVERY LEAD TIMES NOTICE
After a period of several weeks of closure we now have a team back within the business making preparations which mean we can hopefully reopen on Monday June 1st.We will be re-opening our showroom with reduced opening hours for now. Monday 11am - 4pm Tuesday 11am – 4pm Wednesday 11am - 4pm Thursday 11am - 4pm Friday 11am - 4pm Saturday 11am – 4pm Sunday ClosedWhilst our doors still remain closed to customers we want to assure you that we are working hard behind the scenes to get your goods out to you and make our store environment safe.
As there is now a small team within the business you can call us on 01773 714816 from Monday to Saturday 11am to 4pm with any enquirers whilst we work towards reopening. Please be aware that we are dealing with a lot of enquirers but will be sure to be in touch soon and thank you for your patience.You can also email us through email@example.com with any concerns and queries or use our online chat facility during these hours.
We’d like to thank all our customers for their understanding during this difficult time and would like to share the following measures we’re introducing to ensure your welfare is our number one priority as we work towards a return to normality over the next few weeks.
SAFE NON CONTACT DELIVERIES & COLLECTIONS
We have now started to arrange safe non-contact deliveries and collections for customers who have outstanding orders with us. Our two man delivery teams have been trained in how to perform deliveries in a safe way which include using the recommended personal protective equipment.
We are working through all enquiries we have received over the past several weeks to make suitable delivery arrangements wherever possible.
We will speak with each customer on an individual basis to assess your particular needs. When it comes to making non contact deliveries we need to ensure:That you are able to give us safe solitary access to the chosen room in your house whilst you remain in another area of your property.That you are not in a vulnerable group or in contact with a vulnerable group.Our two man delivery teams are working in isolation together to limit the amount of contact they have with other members of our transport staff. They is also installed hand sanitising equipment on all our vans to increase safety in between deliveries for our drivers and customers.
As you would expect there are delays from suppliers for orders placed before lock down but we are in constant contact with them and are now in a position to accept all safely organised deliveries from suppliers into our warehouse in order to start scheduling deliveries our to customers.
IN STORE MEASURES BEING TAKEN AHEAD OF RE-OPENING Before we reopen we are cleaning our hands and surfaces thoroughly, and providing hand sanitizer for all customers.We are working on the Covid Secure Risk Assessment which is the Government standard and we tick all the 5 boxes necessary to be able to reopen.
IMPORTANT COVID-19 DELIVERY UPDATE.WE ARE NOW ORGANISING SAFE NON-CONTACT DELIVERIES TO ALL CUSTOMERS AND ARE WORKING OUR WAY THROUGH ALL OUTSTANDING ORDERS FOR DELIVERY. PLEASE BE AWARE THAT DUE TO CURRENT CIRCUMSTANCES WHEN ORDERING ON OUR WEBSITE PLEASE ADD ANADDITIONAL 2-4 WEEKSON TOP OF DELIVERY LEAD TIMES QUOTED ON INDIVIDUAL PRODUCTS.